TAC Approved Taxi Service
Transport to your treatment appointments on an approved TAC claim, including standing bookings. Call 0460 306 061.
Perfect timing on pick up lovely people lots of help couldn’t ask for a better driver!!💪💪
Very professional service with modern clean cars and friendly helpful drivers
We were picked up from the airport and transferred to our accommodation.we were then transferred from our accommodation back to the airport…
We have used this company on a number of occasions and without exception, the service offered has been exemplary. The drivers, (most…
Great Service every time. Have been using them for airport trip and never had any issues. Cars are premium, drivers are polite…
I've had the pleasure of using Deepak's airport transportation services multiple times, and I'm consistently impressed with the reliability and efficiency he…
Transport to your treatment appointments
If you have an accepted TAC claim and your transport has been approved, we can take you to your appointments. Most people using this service are making the same journey week after week through a course of treatment, and the point of it is that the trip stops being something you have to think about.
We cover medical appointments, rehabilitation sessions, specialist visits, hospital admissions and discharges, and airport transfers where the travel forms part of an approved claim.
How TAC transport works
The Transport Accident Commission is the Victorian government scheme covering people injured in a transport accident in this state. It is funded through a charge on Victorian vehicle registration, which is why there is usually nothing to pay at the point of treatment once a claim is accepted.
Travel to treatment sits inside that. Where TAC has accepted your claim and agreed the journey is reasonable and related to your accident injury, the cost of getting to and from appointments can be covered rather than coming out of your own pocket. What is covered is decided by TAC and your claim manager rather than by us, so that approval happens on their side before we come into it at all.
In practice the sequence is usually this:
- Your claim is accepted. You have a claim number and a claim manager at TAC.
- Your travel is approved. You, your treating practitioner or your case manager raise it with TAC and agree that travel to appointments forms part of your recovery.
- You book the trips. That is the part we handle. Call with the claim details and the appointment schedule and we take it from there.
If you are not sure whether your travel has been approved yet, the quickest way to find out is to ask your claim manager directly. We can tell you what we need in order to bill a trip, but only TAC can tell you what your claim covers.
What to have ready when you call
- Your TAC claim number. The single most useful thing, because everything is recorded against it.
- The appointment. Where it is, what time, and whether you need collecting afterwards.
- How you get in and out of a car. Crutches, a walking frame, a wheelchair, or nothing in particular. That decides which vehicle we send.
- Whether it repeats. If the same appointment runs weekly for the next three months, say so on the first call and we set it up once rather than nine times.
Booking a TAC taxi
Call us on 0460 306 061. A person answers, day or night. We will go through what your claim needs on that call and confirm it before your first trip, so nothing has to be sorted out on the day.
Getting there on time
A treatment appointment is not a flight you can move. Miss a physiotherapy slot and you often lose it, and the next one might be a fortnight out. Your driver is allocated ahead of time and arrives early rather than on the minute. If we are collecting you afterwards, we work to when you are actually finished rather than to a guess, because appointments run over.
Standing bookings for regular treatment
If you attend the same appointment on a regular schedule, we can set up a standing booking so you are not calling every week. Same driver wherever we can manage it, which most people on a long rehabilitation program end up preferring. It also means the driver already knows which entrance you use and where you need dropping.
Vehicles and mobility
Tell us what you need when you book. If you are using crutches, a walking frame or a wheelchair, we will send a vehicle you can get in and out of comfortably. Wheelchair accessible vehicles need advance notice, so give us as much warning as you can.
For case managers and support coordinators
If you are arranging travel for someone else, call us and we will set the whole schedule up in one conversation rather than booking each trip separately.
TAC Approved Taxi Service questions
What is your phone number for TAC bookings?
Do I have to pay for the trip myself?
What appointments do you cover?
Can you set up regular trips to the same appointment?
Do you have wheelchair accessible vehicles?
Can a case manager book on my behalf?
Related services
Everything covered by a Cabcharge card, a corporate account or an approved TAC claim.
Popular routes
Real fares to and from Melbourne Airport on the routes travellers ask about most.
Deep, our Taxi Driver on Thursday 17/9, whom we met in person for the first time, was very courteous, friendly & kind. He was very punctual too, arriving several minutes before our designated pick up time. We felt totally safe during our ride in a Taxi that was in immaculate condition, both inside & out. It was a real pleasure to go to our destination with Deep. We can recommend him to anyone, such was our experience with him on the aforementioned date. Thank you again Deep. See you again soon!
Deep is a great driver very professional and kind, very good experience, will definitely be using him again for future taxi services 10/10 recommend deep!!!!!!
I’ve been using this service for several years now and it has never let me down. Every driver I’ve met has been professional, efficient, and consistently courteous and punctual. Booking is always smooth, with clear and prompt communication, which makes the whole experience stress-free. The cars are impeccably clean and very comfortable, and after a long flight, being greeted by a driver who is easy to find and ready to take care of everything is such a relief. I wouldn’t consider using any other company and highly recommend this service to anyone looking for a reliable, professional, and genuinely friendly experience.
Great experience with Deep. Silver service taxi at normal price and drivers are really helpful. Highly recommend to all locals in Tarneit. Must book 👍👍
I highly recommend the taxi service provided by Prabh, Sherry, and their team. They are always punctual, professional, and kind, making every trip smooth and stress-free. I’ve been using their service regularly since relocating to Melbourne, and they’ve consistently exceeded expectations with their reliability and excellent customer service. Whether it’s an early morning airport run or a late-night pickup, they are always dependable. I wouldn’t hesitate to recommend them to anyone in need of quality transportation. Keep up with the good work guys!
Love this team! Deep and the crew always pick me up on time and offer the best service. I always feel safe and taken care of, and they always get me to where I need to be on time, if not early. Highly recommend.
Outstanding service. SMS booking requests are answered within 2 minutes. Texts received to say car on way, with reg number. Always on time or early. Cars are clean and comfortable. Drivers very helpful. Highly recommended.
Deepak is amazing for the car services, one of my friend gave me the contact details for airport pick up n drop off service. He nailed it with the level of service n care he showed towards our travel. Book him without any hesitation. You will be in safe hands.
Fantastic service, they go above and beyond compared to other companies I have used. Deep was extremely responsive and kind.
Used to travel with Taxi to Melbourne Airport from home in Glen Waverley to airport for each business trip for the last 5 years. Always in time, drivers always kind and friendly, cars always clean. Really recommend this company. Cedric H.