NDIS Transport Melbourne
Appointments, day programs and community access for NDIS participants, with standing bookings and wheelchair accessible vehicles. Call 0460 306 061.
Absolutely outstanding service! The team was extremely reliable, supportive, respectful and helpful throughout our entire time in Melbourne. They were always responsive,…
Excellent taxi service from the airport to Werribee. The driver was punctual, friendly, and professional, and the vehicle was clean and comfortable.…
We used this taxi service for a trip from Altona to the airport and our return journey, and couldn’t be happier. The…
Car was ordered for 10:30, arrived exactly on time, suitcase was loaded for me so no lifting :-) Interior was spotless and…
Contacting Taxi to Melbourne Airport is peace of mind when leaving to go on holidays a very professional and friendly team no…
Transport for NDIS participants
If your NDIS plan includes transport funding, we can take you to the places your plan supports. For participants making the same journey every week, the point of it is that getting there stops being something you have to organise each time.
We cover appointments, day programs, social and community participation, education, work travel and airport transfers where the trip sits within your approved supports.
Does your plan actually cover transport?
This is the question worth settling before you book anything, because the answer lives in your plan rather than with us. Transport funding is not automatic and not every participant has it.
Where it usually sits is Core Supports, under a transport budget. If you have that, it is there to help you get to the places your plan supports when you cannot use public transport without substantial difficulty. Open your plan, or open the NDIS app or myplace portal, and look for transport under Core. If there is nothing there, taxi travel is not something your current plan will fund, and that is a conversation for your next plan review rather than for a booking line.
A few things that catch people out:
- Transport funding and Core Supports are not the same pot. Having Core Supports does not automatically mean you have a transport budget inside it.
- How your plan is managed changes who we invoice. Self managed, plan managed and agency managed all work differently at the billing end. Tell us which one you are on the first call.
- Activity based travel can be different. Travel that forms part of a support being delivered is sometimes handled under that support rather than under your transport budget.
If you are not sure what you have, your support coordinator or plan manager can tell you in a minute, and the NDIS itself is the authority on what your plan covers. We can tell you what a trip costs and how we bill it. Only the NDIS and your plan can tell you what is funded.
Booking an NDIS taxi
Call us on 0460 306 061. A person answers, day or night. We will go through what your plan needs on that call and confirm it before your first trip, so nothing has to be worked out on the day.
Arriving on time
A day program starts when it starts, and a therapy appointment that gets missed can be weeks away from being rebooked. Your driver is allocated ahead of time and arrives early rather than on the minute. When we collect you afterwards we work to when you are actually ready rather than to a guess.
Support workers and carers
A support worker or carer travels at no additional charge. Tell us when you book so the vehicle has room, particularly if mobility equipment is coming along as well.
Regular and standing bookings
If you travel to the same place on a fixed schedule, we can set up a standing booking so you are not calling every week. Where we can manage it we keep you with the same driver. On a trip you make fifty times a year, a driver who already knows which entrance you use and how you prefer to be helped makes a real difference.
Vehicles and mobility
Wheelchair accessible vehicles are available and need advance notice, so give us as much warning as you can. If you use a walking frame, a scooter or any other equipment, tell us when you book and we will send something with room for it.
NDIS Transport Melbourne questions
What is your phone number for NDIS bookings?
Do I have to pay for the trip myself?
What kind of trips does this cover?
Can my support worker travel with me?
Do you provide wheelchair accessible vehicles?
Can you set up regular trips to the same place?
Popular routes
Real fares to and from Melbourne Airport on the routes travellers ask about most.